Hello Bonsai Friends,
We hope this email finds you well. We are writing to inform you about a weather situation that may affect your recent or upcoming order from Bonsai Outlet.
As you may be aware, a significant winter storm has impacted Massachusetts, where one of our nurseries and shipping facilities are located.
Additionally, forecasts indicate another potential winter storm approaching in the coming days.
While we are taking all necessary precautions to protect our inventory and staff, these weather events are causing disruptions to our normal shipping operations.
What this means for you:
If you have a pending order: There may be delays in processing and shipping your order. We will do our best to fulfill orders as quickly as possible once conditions improve and it is safe to do so.
If you are expecting a delivery: Shipments that are already in transit may be delayed due to road closures, hazardous conditions, and safety measures implemented by shipping carriers.
For future orders: Please anticipate possible delays in order processing and shipping times over the next several days, depending on the severity and duration of the winter weather.
Important note about plant safety: We are also monitoring temperatures closely to ensure your bonsai trees are shipped only when conditions are safe for live plants. We will not ship during periods of extreme cold that could damage your trees in transit.
We want to assure you that we are closely monitoring the situation and will resume normal operations as soon as we can.
We appreciate your understanding.
If you have any questions or concerns about your order, please don't hesitate to contact our customer service team at sales [at] bonsaioutlet.com.
Thank you for your patience and continued support.
Warm regards,
The Bonsai Outlet Team
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